Meet Your Super Customers

Customer Value Analysis made simple

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How well do you really know your customers?

Customers are sharing more data with us than ever, through different touchpoints and devices, online and offline. But are you using ALL your data to REALLY understand your customers?

How well do you really know your customers?

Customers are sharing more data with us than ever, through different touchpoints and devices, online and offline. But are you using ALL your data to REALLY understand your customers?

Using data to fully understand your customers is crucial if you’re serious about marketing. But most companies face two big problems when it comes to doing customer value analysis.

Firstly, how do you pull all the data, from online, offline, web, phone, email, apps, store and all your other touchpoints together into one single source?

And once you have, how do you make sense of it all and identify where the opportunities and risk lie in your customer groups ?

It’s something that we’ve helped hundreds of clients to achieve – to not only find all the opportunities in their data but also how to act on them.

Our ‘Meet Your Super Customers’ project shows you the precise value of every one of your customers – not just now, but also in the future. And once you can see the future, managing it becomes a lot easier. You’ll easily see which customers are at risk, where your marketing is being wasted, the cross-sell opportunities and much, much more.

Crucially, you’ll be able to identify your ‘super-customers’ – those individuals who are responsible for the majority of your profits – and find out how to keep them, grow them and how to get more of them.

So if you need a fast, independent injection of customer value analysis expertise, ‘Meet Your Super Customers’ is just what you need.

Interested?

Download our ‘Meet Your Super Customers’ guide and see just what you could learn about your customers.

Interested?

Download our ‘Meet Your Super Customers’ guide and see just what you could learn about your customers.

FIND the answers that matter – then ACT

Which customers will no longer be with you next year?

Which customers buy what products – and what will they buy in the future?

Which of your current campaigns have no impact?

How well are you recruiting new customers – and which will be the most valuable ones?

What are the most profitable cross-sell opportunities?

Where are the gaps in your customer journey?

And most importantly, how do you allocate your marketing budget for the best results?

Which customers will no longer be with you next year?

Which of your current campaigns have no impact?

Which customers buy what products – and what will they buy in the future?

What are the most profitable cross-sell opportunities?

Where are the gaps in your customer journey?

How well are you recruiting new customers – and which will be the most valuable ones?

And most importantly, how do you allocate your marketing budget for the best results?

‘Meet Your Super Customers’ success stories

Costa case study logo

Saving High Value Customers

We found that a small number of Costa customers were contributing tens of millions of pounds worth of spend – far, far more than the average customer.

This group of super-customers therefore represented great profitability but also a significant risk.

Once identified, we put a programme of targeted comms together specifically designed to prevent attrition and retain that spend.

Customer sergmentation pie chart icon

Looking beyond the average

​Goodwood understood the typical experience of their average customer – but in reality, there are no average customers.

50% of customers received fewer than 10 marketing emails per year, while 10% were being contacted multiple times every week. This presented clear opportunities to reduce wasted marketing spend and re-invest it in more profitable activity.

Customer sergmentation pie chart icon

Maximising marketing budget

​At a top level, Hotter Shoes’ marketing campaigns were driving sales. Yet, when we drilled down into the data, 30% of direct mail campaigns weren’t driving any profit at all.

By understanding customer value by individual and by propensity to respond, we re-allocated the marketing budget to areas that would have greatest impact.

Costa case study logo

Saving High Value Customers

We found that a small number of Costa customers were contributing tens of millions of pounds worth of spend – far, far more than the average customer.

This group of super-customers therefore represented great profitability but also a significant risk.

Once identified, we put a programme of targeted comms together specifically designed to prevent attrition and retain that spend.

Costa case study logo

Looking beyond the average

​Goodwood understood the typical experience of their average customer – but in reality, there are no average customers.

50% of customers received fewer than 10 marketing emails per year, while 10% were being contacted multiple times every week. This presented clear opportunities to reduce wasted marketing spend and re-invest it in more profitable activity.

“By understanding who was actually being influenced by the catalogues and who wasn’t, we reduced our costs by up to 10%.”

Lands’ End UK

"I must say that I have never enjoyed working as much with a third party as I have with R-cubed. You guys are a true partner and extensions of the CRM team – not just on paper and in words."

Travel Republic

"Their unwavering focus is on making money from data. I am happy to recommend them, or indeed answer any questions regarding their capabilities."

TUI

Find out more about ‘Meet Your Super Customers’

Download our ‘Meet Your Super Customers’ guide and see just what you could learn about your customers.

Our services

Our Services

Customer sergmentation pie chart icon

Customer
Segmentation

Right message, right person, right time

analysis and measurement icon

Analysis & Measurement

Drive your performance through real data insight

Single customer view icon

Single Customer
View

One place, one customer, all the data

marketing-automation-icon

Marketing
Automation

Automate your customer journeys for effort free marketing execution

Marketing Attribution icon

Marketing
Attribution

Accounting for every sale, through every channel

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Joined-up
Marketing

Send the right message to every customer across all channels

Real-time marketing icon

Real-time
Marketing

Personalise your website and real time communications to create a unique customer experience

Faststats and PeopleStage icon

FastStats
& Peoplestage

We’re leading providers of FastStats and Peoplestage – powerful tools that will harness the power of your data

Our Services

Customer sergmentation pie chart icon

Customer Segmentation

analysis and measurement icon

Analysis & Measurement

Single customer view icon

Single Customer View

marketing-automation-icon

Marketing Automation

Marketing Attribution icon

Marketing Attribution

Joined up marketing icon

Joined-up Marketing

Real-time marketing icon

Real-time Marketing

Faststats and PeopleStage icon

FastStats & PeopleStage